Support

Frequently Asked Questions

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How can I accept credit cards on my website?

There are multiple options available to accept credit cards on your website. We can show you the pros and cons of using services such as PayPal or starting your own merchant account and payment gateway to accept payments. Contact us today to discuss the options available.

Do you offer website tracking and analytics?

Yes. We can provide you with monthly website traffic reports for tracking how many visitors and which pages they looked at, which search engines are being used, which phrases are being typed into which search engines and many more interesting web tracking facts which you should find useful for making business decisions.

Can I have an e-commerce system for my website?

Yep. Website e-commerce has taken a leap forward and we can show you the many options available to get your store up and running and manage it online.

What about Hosting and E-mail?

We offer inexpensive domain registration, fast hosting services and reliable e-mail services but you are under no obligation to use us for these services. We can setup your domain email (me @ mysite.com) and domain from other hosts. We recommend that you always keep control of your domain and register it with a non-domain email such as Gmail.

Will my site design be “Search Engine” friendly?

Our programming is validated by W3C standards. Making it easy for search engines to index your website is a standard part of our development process - not extra. If search engines change their rules and algorithms we can re-evaluate your site as part of a search marketing program.

How do I get traffic after I launch my website?

Once you launch your website search engines start indexing your content but that does not mean you will get any qualified website visitors. We have search marketing programs aimed to maximize organic (free) traffic as well as paid advertising. There are many opportunities to attract visitors to your website that go beyond Google.

How much will my website cost?

There is no quick answer to how much a website costs because we develop all different types of websites. Static websites cost less then dynamic websites but e-commerce and web applications usually cost the most. For interactivity, web 2.0 JavaScript costs less then Flash, which is less expensive then video production.

Can I update my website?

If you only update your website every 6 months or so, just call us and we can do it for you. That is a far more economical solution. However, if you need to post messages and photos perhaps adding a blog to your home page is the solution. If you need to change copy around the website and potentially add new products or sections you need a Content Management System (CMS).

Contact us today and we will gladly discuss the options available to meet your individual needs.

How long will it take for my web site to be done?

We utilize a 3 step process with a majority of our projects. The process is Discovery (what you need),Design (web design), and Development (programming) in that order. We have had websites that take 1 month, and some that have taken 1 year. The most common reason for holding up a website is content. Usually the smaller your website and the more prepared the client the faster the website launch.

If you would like to read more about our process please click here to download out process pdf.

Do I pay extra for photography or illustration?

No. We use affordable Royalty Free stock photography in our designs and will include the cost for photography in the design estimate. If you would prefer to use alternate photography from another resource then additional fees may apply. We will always notify you to any additional fees before they are incurred.



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